FieldOps workspace privacy

AURTIV FieldOps is an operational service-ticket and contract management pilot. It stores company/staff details, customer names and service-site contacts, equipment descriptions and serials, technician names and optional phone numbers, scheduled jobs, visit reports and AMC coverage details.

Access & isolation

Company staff access the workspace using their own authorised AURTIV accounts, protected by product- and tenant-scoped controls and role restrictions. Managers configure teams and directories; operators manage visits; viewers have read-only access to company records. Authorised infrastructure operators may be able to access underlying database records for support.

Retention

Contract and visit records remain until a separately agreed retention/deletion process is carried out. Workspace suspension does not automatically erase records. Customers should not store unnecessary identity documents or sensitive personal information in free-text notes.

Integrations & limitations

This pilot does not track GPS location, automatically contact customers over messaging gateways, collect payments or process external AI model calls. It is not a substitute for occupational safety checks or qualified engineering judgment.

For requests, please contact AURTIV through the company website.

Optional Firebase sign-in

If you choose Google, email-link or mobile OTP sign-in, Google Firebase processes your sign-in identity and verification information. Phone numbers are processed by Google for authentication and abuse prevention; SMS OTP is available for Indian mobile numbers. AURTIV stores the linked Firebase user identifier and a sign-in label, while existing company permissions control business-data access. This integration does not send your business records to Firebase. The browser temporarily stores the email address used to complete an email sign-in link. Existing password login remains available. See Firebase privacy information and Google privacy.